The Customer Success Manager - Strategic growth, is a strategy and revenue focused key player on the Subtext Client Strategy team, responsible for accelerating account growth. The ideal candidate will excel at identifying key areas for account expansion and work and qualify, shape, and deliver a growth focused roadmap. They will develop new business opportunities, and work alongside Subtext clients to create and execute integration strategies. This is a great opportunity to work on a fun team with a young company, and gain experience working with both large and small media, sports, and political partners.
The role:
- Responsible for conducting market research and forecasting and identifying areas for existing client growth through prospecting
- Own strategic client relationship, conduct regular check-ins with stakeholders, and develop a deep knowledge of existing client base to support their go-to market strategy
- Present proposals and Subtext’s strategic capabilities to vetted prospects and accounts, while maintaining relationships to nurture investments
- Strategize with customers for expanded use of Subtext that aligns with their engagement and revenue goals
- Consult with Sales and the Onboarding and Operations Specialists to uncover opportunities with existing clients
- Work cross-functionally with marketing, sales, product, and dev teams on evolving customer workflows to accommodate growth
- Detect, translate and recording customer’s product needs to help direct roadmap
What you’ll bring to the table:
- 5+ years in a customer or audience facing role
- Expert in client relationship management
- A self-starter with an entrepreneurial spirit
- You’re as strategic as you are someone who likes to execute and get the job done
- A clear internal and external communicator, who knows how to navigate the complexities of working with a remote team
- You prefer listening, over talking, and translating what you hear into actionable items for both our customers and the Subtext team
- Comfortable presenting and meeting with companies of all sizes and with multiple stakeholders
- A plus is having experience working with media, sports, and political partners, both large and small
- Experience working with a B2B SaaS product is preferred but not required
Additional Qualifications:
- Familiarity with analytics and KPI tracking (some proficiency in analyzing data sets in excel is a plus!)
- Familiarity in developing client decks and presentation software (i.e. PowerPoint, Keynote)